Service Request Ticket - # 26813

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2008 02:13 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030705[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8N80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:A4:35

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Sep 23, 2008 01:29 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Sep 23, 2008 01:29 PM 
Kathy was delivered a new machine yesterday
W#20070850[Edit Inv] so this shouldn't be an issue. I left
am voice mail saying how to enable remote
connections incase it's not enabled on her new
machine.
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Brian Witt Aug 27, 2008 04:46 PM 
****This is an email****

I am. But I am going to try a few more things at
home. Thanks for checking, and I will be getting
back to you. It is on my list!
Kathy Thompson
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Brian Witt Aug 27, 2008 10:31 AM 
****This is an email****

Kathy, are you still having trouble using Remote
Desktop on your Vista machine?  Let us know!

Thanks,

Brian
UCS Technician
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Brian Witt Aug 27, 2008 09:51 AM 
She has odd and very short summer office hours.  I
will email.
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Brian Berkley Jul 28, 2008 08:41 AM 
Sent email asking which version of Vista she was
running.
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Brian Witt Jul 22, 2008 03:58 PM 
Vista, haha!
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Jonathan Guillen Jul 22, 2008 02:22 PM 
In the past Kathy was able to remotely connect to
her office PC using a home PC with Windows XP. She
has since gotten a new PC with Vista. When she
starts up a Remote Desktop connection, she is
given a field to enter the remote computer's
address, but is not given fields for entering her
username/password/domain, and Remote Desktop says
it is unable to finish.
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