Service Request Ticket - # 26817

Service Request Information

CONTACT Name Silver, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2008 08:19 AM
Department Campus Public Safety Phone 88481
Location Email silverm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060248[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. C4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:07:0F

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 07, 2008 01:50 PM 
Task reassigned to Brian Witt.
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Brian Witt Aug 07, 2008 01:50 PM 
I uninstalled adobe reader 8 and installed version
9. This did the trick.
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Christian Mendez Aug 07, 2008 11:14 AM 
He is available until 2pm. 

He has a .pdf document ready to show a tech.
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UCS Tech Aug 06, 2008 02:42 PM 
Status changed to: Waiting for Contact
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Brian Witt Jul 24, 2008 11:53 AM 
Called again today.  Mike stepped out for a minute
so someone is supposed to call back today.
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Brian Witt Jul 23, 2008 12:16 PM 
I called and he said he would call back when he
finds a PDF to use as an example of the problem
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Brian Witt Jul 23, 2008 10:17 AM 
Task reassigned to Brian Witt.
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Patrick Shanley Jul 23, 2008 08:20 AM 
When he tried to read a pdf. file it would show 
the document for a moment then go blank.
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