Service Request Ticket - # 26830

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2008 02:48 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20030542[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description C912N Color Laser Printer
Serial No. 3210306 Location PDR

Model C912N Hostname
Notes USB/Ethernet, two 550-sheet drawers Ink/Toner Refill

Wired NIC 00:20:00:D9:29:8B

TECHS Submitted by David Olson Contact dolson08@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 24, 2008 03:57 PM 
Neither of the RJ45 jacks in the room are active.
 Add Attachment
Audrey Sundkvist Jul 24, 2008 03:51 PM 
To cold reset a C912:
1.Switch Off the printer.
2.Press and hold the RIGHT + SELECT + GO buttons
on the printer.
3.Switch On the printer , continue to hold the
buttons until the printer resets.

This will reset the printer to it's factory defaults.
 Add Attachment
Audrey Sundkvist Jul 24, 2008 03:03 PM 
It is a Lexmark C912
 Add Attachment
Audrey Sundkvist Jul 24, 2008 03:02 PM 
This printer is Pandora and is holding on to its
old IP from their AD location. We are working on
Cold Resetting it.
 Add Attachment
Richard Kavanagh student Jul 23, 2008 04:41 PM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
David Olson Jul 23, 2008 02:49 PM 
cottage 2nd floor ask for kim lockett.
no extension.

printer having issues connecting to network
 Add Attachment