Service Request Ticket

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Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Jul 23, 2008 04:25 PM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071209 (opens in a new window)	Bldg/Room	MA 217
	Service Tag		Description	Apple MacBook Pro, 15inch #Z0EZ
	Serial No.	W88231DWYK0	Location	LAst know to be with FSA instructor who died
	CPU	Intel Core 2 Duo 2.5GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand) Microsoft Office 2008 for MAC from P0066424, Windows XP Dual boot through Bootcamp from P0066375,and Delorme Street Atlas 2009 from P0065972
	Wired NIC	00:1F:F3:D0:4F:D5
	Wireless NIC	00:1F:5B:CB:3A:A1
	Bluetooth NIC	00:1F:F3:A9:68:1F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Sep 09, 2008 09:40 AM	The laptop is completely rebuilt and is working properly. Ready for delivery.	Add Attachment
Adam Shinn	Sep 08, 2008 05:03 PM	Found a few major errors in the windows side. reformatted the windows side and reinstalled all the software as well as updated windows. attempting to get bootpicker up and running again, having a few issues with it at the moment. Still need to create the second admin account on the mac side. I can not create the second admin account on the windows side as they will be logging on through mash and I need their names before I can grant them Admin rights.	Add Attachment
Joan Guralnick	Sep 08, 2008 04:58 PM	Sorry, I just noticed this wasn't documented completely. LaRon actually brought his laptop in in the original cardboard box. He was insistent on leaving all of the pieces so I inventoried what was in the box on delivery and left the inventory in the box.	Add Attachment
Adam Shinn	Sep 08, 2008 03:07 PM	Task reassigned to Adam Shinn.	Add Attachment
Patrick Shanley	Sep 08, 2008 09:56 AM	laron came by the service desk, still unable to use his laptop	Add Attachment
Sarah Callaway	Sep 05, 2008 02:24 PM	he says he just wants instructions on how to set up his admin account, if anyone gets the chance. He is pretty kind of unhappy, I explained that the techs were busy, but he is hoping to have a short phone conversation, is what he said.	Add Attachment
Sarah Callaway	Sep 05, 2008 09:16 AM	I put it into high priorty because he said he needs it taken care of as soon as possible	Add Attachment
Sarah Callaway	Sep 05, 2008 09:15 AM	LaRon is having trouble setting up his admin accounts on his new laptop and needs it taken care of ASAP as he is leaving the office.	Add Attachment
Adam Shinn	Sep 04, 2008 09:10 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Christian Mendez	Sep 04, 2008 08:52 AM	he would like 2 administrative accounts. His and a guest. he wants to have admin rights so he can set up guest logins because it will be used in the classroom by other instructors. so he wants 2 admin logins.	Add Attachment
Christian Mendez	Sep 04, 2008 08:50 AM	he will come by and pick it up today.	Add Attachment
Adam Shinn	Aug 25, 2008 10:04 AM	ram is installed, boot picker is installed and is also now on the T: as bombich took it off his site. updating the windows side now	Add Attachment
Brian Berkley	Aug 14, 2008 03:35 PM	Task reassigned to Adam Shinn.	Add Attachment
Brian Berkley	Aug 14, 2008 03:35 PM	System is having logicboard replaced.	Add Attachment
Adam Shinn	Jul 28, 2008 07:43 AM	Task reassigned to Brian Berkley.	Add Attachment
Adam Shinn	Jul 28, 2008 07:43 AM	Mac book pro has a bad nic.	Add Attachment
Tricia Flaherty	Jul 23, 2008 04:38 PM	under tech inboxes on floor	Add Attachment
Adam Shinn	Jul 23, 2008 04:32 PM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Jul 23, 2008 04:26 PM	Software:Microsoft Office 2008 for MAC from P0066424, Windows XP Dual boot through Bootcamp from P0066375,and Delorme Street Atlas 2009 from P0065972 He ordered addtional RAM to get this machine up to 4GB but 1 of the 2GB soDIMMS is bad so it will only report 3GB until we get the replacement DIMM in and installed FYI he also is getting a PDA on SerReq26726	Add Attachment