Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Ron	Date	Jul 23, 2008 04:46 PM
	Department	College of Education	Phone	88665
	Location		Email	careyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070542 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	cv8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9C:A1

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 25, 2008 02:15 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jul 25, 2008 02:15 PM	Delivered and installed. User was not present.	Add Attachment
Richard Kavanagh student	Jul 24, 2008 04:59 PM	changed computer name and admin.	Add Attachment
Stephen Pierce	Jul 24, 2008 04:05 PM	Please deliver to ED140 Also,the name associated with this computer should be Greg Bradstreet	Add Attachment
Richard Kavanagh student	Jul 24, 2008 03:00 PM	Imaged, named, bound, and admins assigned. Ready for delivery.	Add Attachment
Courtney Wehner	Jul 23, 2008 04:48 PM	Monitor: 20070589 Computer and monitor will be on the floor in fee payment hallway under the sign "ED machines".	Add Attachment
Courtney Wehner	Jul 23, 2008 04:48 PM	Additonal Software: MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003. This is replacing the old CPU 20020065 in the same room.	Add Attachment