Service Request Ticket

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Service Request Information

CONTACT	Name	Seabright, Mark	Date	Jul 24, 2008 01:18 PM
	Department	Business/Economics Division	Phone	88359
	Location		Email	seabrim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071109 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SQP8193X5ZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4E:40:91
	Wireless NIC	00:1E:C2:C3:48:44
	Bluetooth NIC	00:1E:C2:96:BB:DE

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Sep 22, 2008 02:28 PM	I setup Mark's printers and mail.	Add Attachment
Audrey Sundkvist	Jul 31, 2008 04:03 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jul 31, 2008 04:03 PM	**This is an email** Mark, I setup a new iMac in your office (WH111). Next time you are on campus we need to setup printers and other special settings for you on the new machine. Please let me know when you will be on campus next so I can arrange a time to meet with you. -- Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Audrey Sundkvist	Jul 31, 2008 03:55 PM	I took a temp machine he'd been setup with. Dianne Hewitt said she expected him back with all the other profs 9/15.	Add Attachment
Christian Mendez	Jul 31, 2008 02:50 PM	Dianna Hewitt called back and said that she will be in her office all day to let a tech in.	Add Attachment
Audrey Sundkvist	Jul 31, 2008 02:06 PM	I called and left a message with the Business and Econ general number, (503) 838-8421, asking for when someone will be there to let us in for setup. Dianna Hewitt also did not answer her phone.	Add Attachment
Audrey Sundkvist	Jul 28, 2008 12:08 PM	This is named, bound, admins, and has Microsoft Office installed. It is ready to be delivered.	Add Attachment
Audrey Sundkvist	Jul 24, 2008 04:58 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Wehner	Jul 24, 2008 01:40 PM	He is gone for the summer and so setup will be in his absence PRIOR to August. He will need printers, mail, and general networking orientation once he arrives back on campus.	Add Attachment
Courtney Wehner	Jul 24, 2008 01:21 PM	iMac will be on the floor under the tech inboxes.	Add Attachment
Courtney Wehner	Jul 24, 2008 01:20 PM	Additional Software: MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC. Had MAC go bad out of warranty. Will be replacing 20040547.	Add Attachment