Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Jul 24, 2008 01:25 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 24, 2008 08:09 AM	I set this up a couple days ago and forgot to close the task.	Add Attachment
Richard Kavanagh student	Sep 18, 2008 04:10 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Christian Mendez	Sep 16, 2008 12:47 PM	cell number: 503.949.5512 that is where he will be available to contact. He is in his office right now however, I skyped the techs.	Add Attachment
Audrey Sundkvist	Jul 31, 2008 02:08 PM	Called and left a message asking for times he will be available for setup.	Add Attachment
Audrey Sundkvist	Jul 28, 2008 12:08 PM	This is named, bound, admins, and has Microsoft Office installed. It is ready to be delivered.	Add Attachment
Audrey Sundkvist	Jul 28, 2008 10:57 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Wehner	Jul 24, 2008 01:26 PM	iMac will be on the floor under the tech inboxes.	Add Attachment
Courtney Wehner	Jul 24, 2008 01:26 PM	Additional Software: MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC. Had MAC go bad out of warranty. Will be replacing 20040752.	Add Attachment