Service Request Ticket - # 26860

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2008 01:30 PM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070846[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. HPWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003

Wired NIC 00:1E:C9:7A:85:C8

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 01, 2008 11:47 AM 
all set up in the proper location. updating
inventory now.
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Christian Mendez Aug 01, 2008 09:03 AM 
She cannot get on the internet on the student 
worker machine.

she said that Bill from communications unplugged 
somethig from the wall and now she has no 
internet abilities.
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Christian Mendez Aug 01, 2008 08:40 AM 
She called and said that the machine installed is 
a student worker machine, she needs HER machine 
to be connected

She said that the tower is not connected to 
anything. 

The WOU# on HER machine is: 20060234[Edit Inv]
She says its important because she can't do any 
work on the machine that is currently set up in 
her desk.
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Christian Mendez Aug 01, 2008 08:14 AM 
She called back and was saying that the machine 
is not working

It might have something to do with the power 
situation.
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Richard Kavanagh student Jul 28, 2008 12:06 PM 
I installed this machine at the big desk/cube area
in the middle of room 202. There is no power at
this station at the moment. They have been
informed about the power situation.
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Adam Shinn Jul 25, 2008 04:09 PM 
Task reassigned to Richard Kavanagh.
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Adam Shinn Jul 25, 2008 04:09 PM 
this computer is in room AD 202 on the wall to 
the left, there is no network on this wall, and 
the other stations (student work stations) need 
to be setup still
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Adam Shinn Jul 24, 2008 04:05 PM 
other software is installed and it should be 
ready to be delivered.
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Adam Shinn Jul 24, 2008 03:07 PM 
Computer is imaged and is being named, bound and 
updated now.
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Courtney Wehner Jul 24, 2008 01:36 PM 
OOPS! I mean the computer will be in tech inbox 
#3.
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Courtney Wehner Jul 24, 2008 01:33 PM 
Computer will be in tech inbox #1 and the 
monitor will be on the floor.
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Courtney Wehner Jul 24, 2008 01:33 PM 
Additional Software: Roxio Creator Dell Edition 
and CyberLink Power DVD bundled with computer, 
MS Office Pro Plus 2007 from P0065508 installed 
as Office Pro 2003.

Found old station when equipment was removed for 
carpeting.  This is replacing the big white 
machine that was in the pile of Provost 
equipment located in ITC 105.
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