Service Request Ticket - # 26876

Service Request Information

CONTACT Name Russell-Wynings, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2008 02:04 PM
Department Advancement & Foundation Phone 88151
Location Email russella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030381[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 2.80GHz
Serial No. 70DMS31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office 2003 Pro from P0045165, viking, PL SQL Developer, Milestone, Dreamweaver MX2004 from P0047671 moved to W#20030618 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:74:F4:5F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 01, 2008 04:27 PM 
restart computer after gpupdate /force
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Richard Kavanagh student Aug 01, 2008 04:12 PM 
Fixed the default user. Student worker is not 
having problems seeing his drives, the next time 
this happens he should be contacting the help 
desk with this task number. Have him click on 
start > run
then type in "gpupdate /force" wothout the 
quotes.
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Richard Kavanagh student Jul 28, 2008 04:52 PM 
I fixed the problem for the 2 student users that
use this computer but the problem is profile based
and the default user folder has been deleted. I
will need to go back and create a new one and copy
the administrator profile to it.
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Sarah Callaway Jul 28, 2008 03:30 PM 
Anytime will work, M-F 8-5, he has students there 
all day, who are also aware of the problem.
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Richard Kavanagh student Jul 28, 2008 03:21 PM 
Called and left a voice mail for availability.
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Brian Berkley Jul 28, 2008 10:00 AM 
Task reassigned to Richard Kavanagh.
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Adam Shinn Jul 28, 2008 08:40 AM 
Brian, I will be in working with the conference
all week.
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Brian Berkley Jul 28, 2008 08:39 AM 
Task reassigned to Adam Shinn.
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Christian Mendez Jul 25, 2008 02:04 PM 
****This is an email****

 
When our student opens WORD or EXCEL the cpu 
tells him that it is trying to install the 
program and then displays an error message.  The 
program opens after that, which is good, but the 
install and error sequence is a huge waste of 
time.  Can someone please fix it?  The cpu is 
20030381[Edit Inv] in rm 203.  Thanks.
 
Andrew
 
Andrew Wynings
Director of Systems Management and Prospect 
Research
Western Oregon University
503-838-8151
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