Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Karen	Date	Jul 28, 2008 06:14 AM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060513 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	1FFXHC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060359 installed as Office Pro 2003
	Wired NIC	00:18:8B:59:B0:D5

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 04, 2008 04:51 PM	checked out this smart classroom computer. the strange colors ect. only last while the computer is booting up. The problem also couldn't be replicated when we brought the machine back to the lab. Unless this gets worse it shouldn't be a problem.	Add Attachment
Richard Kavanagh student	Jul 28, 2008 12:14 PM	The computer in question is in ED 204. It's the computer in a smart classroom.	Add Attachment
Brian Berkley	Jul 28, 2008 10:00 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Mark Lyons	Jul 28, 2008 06:20 AM	When the computer came out of sleep mode, the screen was multicolored. Karen also said that the computer recommended using Safe mode. However, after this she said that she was able to log in fine, and that there appeared to be no problems. She just wanted us to be aware that the computer might be having a problem. She says that she will call back later when she checks the computer again.	Add Attachment