Service Request Ticket - # 26893

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2008 01:45 PM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070566[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. fy8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0076330

Wired NIC 00:1A:A0:7B:4A:11

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public
Entered by Date Memo
Rebecca Murphy Jul 28, 2008 03:15 PM 
could fix his out look problem, but he said that
was fine, he would deal with it. we move his
bookmarks from his old computer.
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Rebecca Murphy Jul 28, 2008 02:19 PM 
fixed his remote connection problem. how ever
asked me about outlook and accessing global email
list.
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Rebecca Murphy Jul 28, 2008 02:06 PM 
Task reassigned to Rebecca Murphy.
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Sarah Callaway Jul 28, 2008 01:46 PM 
He needs to set up a remote connection, he used 
to have a quick link on his old computer, but no 
longer has it.  I tried to walk him through the 
process but he didnt seem to have a remote 
desktop connection icon in his 
accessories/communication folder.
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