Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jul 30, 2008 12:06 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071256 (opens in a new window)	Bldg/Room	NS 120A
	Service Tag	JFJTGG1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JFJTGG1	Location	Ava Howard - Backroom
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:76:C2:26

TECHS	Submitted by	Emily Warner	Contact	ewarner@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jul 31, 2008 01:15 PM	Adobe Creative Suite Premium v1.0 has been moved from 20030618 to 20071256. The software include adobe acrobat 6.0 pro, which is what Jan needed to print to PDF.	Add Attachment
Brian Witt	Jul 30, 2008 04:31 PM	Adobe Creative Suite Premium from P0049555 - transfer from 20030618.	Add Attachment
Brian Witt	Jul 30, 2008 04:00 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jul 30, 2008 03:50 PM	Tricia, Jan claims she had Acrobat Pro on her old machine, which she needs to print to PDF. I cannot seem to find a license for her. Can you shine some light on the situation? Thanks.	Add Attachment
Brian Witt	Jul 30, 2008 03:49 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Emily Warner	Jul 30, 2008 12:06 PM	**This is an email** With my new computer, 20071256, I can no longer Print to Adobe as I could with my old one. Please set up my computer so that I can print to Adobe. Thank you. Jan Jan Carlson, Gift Processing and Donor Services WOU Foundation - University Advancement The Cottage, Rm. 208 345 N Monmouth Ave. Monmouth OR 97361 carlsonj@wou.edu 503-838-8725 503-838-8289	Add Attachment