Service Request Ticket

Service Request Information

CONTACT	Name	Russell-Wynings, Andrew	Date	Jul 31, 2008 02:13 PM
	Department	Advancement & Foundation	Phone	88151
	Location		Email	russella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030381 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	70DMS31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office 2003 Pro from P0045165, viking, PL SQL Developer, Milestone, Dreamweaver MX2004 from P0047671 moved to W#20030618 for use by Micheal Baird 10/2005
	Wired NIC	00:0C:F1:74:F4:5F

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 07, 2008 10:44 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 07, 2008 10:43 AM	UA30381RUSSELLA was in Domain Computers OU, not in the UA OU, moved the computer account to the UA OU, suggest that student gun GPUPDATE /FORCE from Start, RUn.	Add Attachment
Brad Dougherty	Aug 07, 2008 10:25 AM	A tech needs to go over and show him how to make a shortcut to the network share he wants to access.	Add Attachment
Christian Mendez	Jul 31, 2008 02:13 PM	**This is an email** Good afternoon, One of our students (Bryce Adams )is unable to get into his network drives from his computer station. If he tries to log into the network from another computer he receives access, but not from the computer he is assigned to work on. Can someone please fix this? Thanks. The computer is 20030381 in Rm 203 and the user is badams05. Andrew Andrew Wynings Director of Systems Management and Prospect Research Western Oregon University 503-838-8151	Add Attachment