Service Request Ticket - # 26952

Service Request Information

CONTACT Name Russell-Wynings, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2008 09:10 AM
Department Advancement & Foundation Phone 88151
Location Email russella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Aug 06, 2008 10:14 AM
Got back to Andrew and installed the proper
version on his computer.
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Richard Kavanagh student Aug 06, 2008 09:55 AM
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Aug 04, 2008 02:16 PM
Called and left a voice mail for availability.
This needs to be taken care of soon.
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Richard Kavanagh student Aug 04, 2008 01:27 PM
Andrew Russell-Wynings was at lunch when we tried
to fix his issue, I'll check back later.
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Richard Kavanagh student Aug 04, 2008 11:07 AM
Talked to auction's customer support. We have
apparently been using a vendor demo version of the
V3 install disk. uninstalled and reinstalled the
program with the newest version from
www.auctionsystem.com to fix problem.
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Rebecca Murphy Aug 04, 2008 11:03 AM
Task reassigned to Richard Kavanagh.
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Christian Mendez Aug 01, 2008 09:10 AM
****This is an email****

 
Another staff member and myself who have had the 
Auction! Version 3 program recently placed on our 
computers have been receiving a window 
about "FathZip 4.7" when we start the program.  
We must hit cancel numerous times before it will 
go away and at times it interferes with the 
program's functionality.  There is an event on 
Tuesday, August 5 that will use this program.  We 
need too have the problem fixed by then.  I've 
attached a screenshot of the problem.  The 
computers with this issue are:
 
20060232[Edit Inv] Rm 207
20071164[Edit Inv] Rm 106
 
Thanks.
 
 
Andrew Wynings
Director of Systems Management and Prospect 
Research
Western Oregon University
503-838-8151
  

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