Service Request Ticket - # 26955

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2008 10:26 AM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 04, 2008 09:29 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Aug 04, 2008 09:29 AM 
I advised him on how to run a Sophos scan so he
can do that to make sure it got all of the files
associated with the threat.
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Christian Mendez Aug 01, 2008 10:27 AM 
He was on his machine and Sophos popped up with a 
messages saying that it had detected some virus 
in various files.

He hit OK and then Sophos was able to delete some 
of them but not others.

He doesnt know which files they were, but knows 
they were temp. internet files. He clicked OK. 
He doesnt see any messages now but wanted to know 
if his machine is infected.

He will be available all day.
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