Service Request Ticket - # 26975

Service Request Information

CONTACT Name Braun, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2008 01:08 PM
Department Humanities Division Phone 88523
Location Email braune@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20031153[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. CN02Y315-71618-3RHJ1P Location ITC 207 Storage

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Aug 20, 2008 08:36 AM
Brian B. looked her up and said that the password
that she used on the 13th was applied. I had her
try logging in with that one again and it worked.
She currently has a different password for her
email and her WOU login but it will suffice until
the account lookup page is fixed.
Add Attachment
Christian Mendez Aug 19, 2008 08:12 AM
She says that she has reset her password on 
account lookup last night and it still doesn't 
allow her to log in. Or log into her email.

she is available from 7:50am - 8:25am.

Tomorrow she is available same time.
Add Attachment
Richard Kavanagh student Aug 18, 2008 08:17 AM
I was told that the account lookup issue has been
resolved. I asked Maria to try resetting her
password one last time. I'm leaving this task open
for a couple days just in case this doesn't work.  
Add Attachment
Sarah Callaway Aug 14, 2008 07:59 AM
SHe tried to change the password but it didn't 
allow her to access the password.  She would 
appreciate someone to come by MONDAY since she 
won't be today or tomorrow
Add Attachment
Richard Kavanagh student Aug 13, 2008 08:24 AM
I checked her computer and it's properly connected
to mash. She says that her new password works on
sundown but not to log in into her computer. I
asked her to try resetting her password one more
time, to wait for 10 minuets before trying to log
in using the new password, and to call us if it
doesn't fix her problem.
Add Attachment
Richard Kavanagh student Aug 12, 2008 08:30 AM
Task reassigned to Richard Kavanagh.
Add Attachment
Richard Kavanagh student Aug 12, 2008 08:29 AM
scheduled to stop by tomorrow 8/13/08 just after
8:00 am
Add Attachment
Mark Lyons Aug 12, 2008 08:15 AM
This is Courtney C. writing this memo...

She changed her pass from home and when she got 
to her office it does not work. Tomorrow 7:50-
8:25a in office. PLEASE come in during that time?

She cannot easily teach without accessing her 
machine.
Add Attachment
Christian Mendez Aug 11, 2008 08:18 AM
Task reassigned to Christian Mendez.
Add Attachment
Christian Mendez Aug 11, 2008 08:17 AM
She called back and said that its her 
user/password that is not working because she 
forgot it.

She called from her office and she can't log into 
her work machine.

I sent her to account lookup to reset her 
password.

Im closing the ticket and asked her to call us 
back if that didn't work.
Add Attachment
Audrey Sundkvist Aug 07, 2008 10:30 AM
We need to be sure remote desktop is setup and
then provide the user with the computer name.
Also, the user should be an admin on the machine.
No one is around to unlock her office at the
moment though.
Add Attachment
Courtney Carlson Aug 05, 2008 08:24 AM
Called to see if someone would be able to help 
her this morning. She needs to get onto her 
machine for teaching materials. Told her I would 
inform techs.
Add Attachment
Audrey Sundkvist Aug 04, 2008 01:56 PM
Task reassigned to Audrey Sundkvist.
Add Attachment
Courtney Carlson Aug 04, 2008 01:15 PM
Shared machine in office with Christie Carbie (?) 
who does not work at WOU anymore.

Maria cannot remember her machine login but and 
she was trying to access it from home. She will 
be in her office 750-825 in the morning. She will 
call again at that time if nobody calls her today.

Not network, but access in TO 334 macine itself. 

503-831-1861
Please leave message.
Add Attachment