Service Request Ticket - # 26991

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2008 11:13 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brian Berkley Aug 07, 2008 10:46 AM 
no session to reset
 Add Attachment
Adam Shinn Aug 05, 2008 12:41 PM 
Task reassigned to Network Support.
 Add Attachment
Courtney Carlson Aug 05, 2008 11:20 AM 
badams05
V00197432
8-8671
Times available 9a-1pm, m-f

Unable to log on today, yesterday was fine.
Able to enter login, then gets black screen. ts3 
bar does show. nothing else.
One time he was able to log in and the desktop 
showed but when click on anything nothing would 
open or even initialize.

Tried multiple times and on different computers. 
Other people have no issue.
Add Attachment