Service Request Ticket - # 26995

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2008 12:46 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Courtney Carlson Aug 05, 2008 01:15 PM
Kimber Townsand called to say they found the 
document on their own and requested that this 
task be closed. 
Add Attachment
Courtney Carlson Aug 05, 2008 01:02 PM
Name of document "Teacher Ed lori done.doc"

Opened "Teacher Ed lori done.doc"
from email attachment and proceeded to edit. (Did 
not open, save to a specific place, and then open 
to edit) 

She worked on it and saved many times using
File->Save. Doesn't know where it was saving to 
and doesn't know the path. She was working on it 
when her mouse started acting up and so she saved 
again and shut down. When she booted back up she 
said her changes were not saved. 

I asked her where the document was located and 
she said she didn't know. So... I don't know how 
she knows the document changes weren't saved if 
she doesn't know where the file is...

When I asked more questions she said she thinks 
she was opening the doc from the H:\
Originally, Kimber pulled "Teacher Ed lori 
done.doc" from there and emailed it to her.

Perhaps she is opening the original and never 
really saved anything?

Jenny's username: laceyj
Kimber's username: townsenk

Jenny is leaving on vacation after today. Contact 
is fine.

Times:
business hours
kimber 8-8082
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