Service Request Ticket

Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	Aug 06, 2008 10:29 AM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030674 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	GL80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from ?(see text file
	Wired NIC	00:0C:F1:E9:FD:14

TECHS	Submitted by	Emily Warner	Contact	ewarner@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Aug 12, 2008 09:19 AM	It looks like things are back to working for her now. I told her to call us back if the problem returns.	Add Attachment
Brian Witt	Aug 06, 2008 03:19 PM	She was able to transfer files from her local machine to the I: drive perfectly. This is a good workaround temporarily. I let her know we are looking into the slow networks shares and I will keep her updated.	Add Attachment
Emily Warner	Aug 06, 2008 12:59 PM	Called back. Brian was not available, but she will be in her office until 5 today.	Add Attachment
Brian Witt	Aug 06, 2008 11:58 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Aug 06, 2008 11:58 AM	Sher is going to call back after lunch with an update	Add Attachment
Brian Witt	Aug 06, 2008 11:56 AM	I stopped by and uninstalled the software. I installed the latest release. Still same issue. She is using the software to save text-to-audio files on her I: drive. I had her try and save locally and it worked without freezing. Time to troubleshoot the network drive.	Add Attachment
Emily Warner	Aug 06, 2008 10:30 AM	This program is running very slow and she would like it reinstalled. She is availalbe during normal business hours.	Add Attachment