Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Aug 06, 2008 11:21 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070671 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	C9R0YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	C9R0YF1	Location	was Physical Plant
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,
	Wired NIC	00:1E:C9:61:48:1E

TECHS	Submitted by	Emily Warner	Contact	ewarner@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 02, 2008 08:34 AM	Called Bruce, he says everything's working fine now.	Add Attachment
Brad Dougherty	Aug 28, 2008 01:40 PM	I'm not certain why this was put under me. Moving back under UCS tech.	Add Attachment
Emily Warner	Aug 06, 2008 01:19 PM	Called to say he lost network connection. I let him know we are aware of this issue.	Add Attachment
Brian Witt	Aug 06, 2008 12:38 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Witt	Aug 06, 2008 12:38 PM	He uses the terminal servers. The network is very slow.	Add Attachment
Emily Warner	Aug 06, 2008 11:22 AM	Bruce just called said that his computer is running incredibly slow. He is working in excell and it is not responding. He is now located in Todd Hall 209. He is available during normail business hours.	Add Attachment