Service Request Ticket

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Service Request Information

CONTACT	Name	Medley, Craig	Date	Aug 06, 2008 08:59 PM
	Department	Facilities Services	Phone	88527
	Location		Email	medleyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070629 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client, 1600x1200 max resolution,
	Serial No.	0740BE816E	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:A1:73:21

TECHS	Submitted by	Stephen Pierce	Contact	spierce@wou.edu	88925
	Primary Technician		Contact	ylwang06@wou.edu	88925

Tracking

Entered by	Date	Memo
Yi Wang			Email Public
Entered by	Date	Memo
Yi Wang	May 21, 2009 08:07 AM	Task reassigned to Yi Wang.	Add Attachment
Yi Wang	May 21, 2009 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yi Wang	May 21, 2009 08:07 AM	Stop by at night. Do not have any problem.	Add Attachment
Ryan Johnson	May 12, 2009 04:13 PM	Will send an email checking if this is still an issue.	Add Attachment
Lance Jewett	May 05, 2009 07:58 AM	He is a custodian that works at night. We might be able to get Nathan to let us in. Can check with Teresa when ready to work on it.	Add Attachment
Teresa Hutchinson	Apr 21, 2009 03:42 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Apr 21, 2009 03:42 PM	Heard back from Craig Medley on 3/16/09 he said: we still need help with our sun micro system device #20070629 in room #002a Todd Hall it keeps freezing	Add Attachment
Teresa Hutchinson	Apr 09, 2009 02:29 PM	Emailed Craig: Hi Craig, We were just checking in with you regarding when we might be able to coordinate a time to help with the computer freezing in Todd 002A. If you can give us a call at 8-8925 and just let the person who answers know when you might be available that would be great. Then we will coordinate the time and help with the task. The task is #27029. Thanks!	Add Attachment
Lance Jewett	Apr 07, 2009 10:53 AM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Apr 07, 2009 10:53 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Mar 31, 2009 12:39 PM	**This is an email** Hi this is Lance from the University Computing Services, I have a task for you about issues with a Sun Java system in Todd hall 002a. I am emailing to find out a time to have a tech stop by and work on the issue. If you could either respond to this email with times that will be good for a tech to stop by or you can call us at extension 88925 and can update your task with available times. Which your task number is 27029. Thank you for you time. Thank you, UCS extension 88925	Add Attachment
Lance Jewett	Mar 31, 2009 12:18 PM	Called and no answer, did not go to VM just continued to ring. Will email for available times.	Add Attachment
Lance Jewett	Mar 31, 2009 10:39 AM	No one was there, will try again later	Add Attachment
Lance Jewett	Mar 31, 2009 09:49 AM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	Mar 16, 2009 03:50 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Mar 16, 2009 03:50 PM	Craig emailed back on 3/16/09: we still need help with our sun micro system device #20070629 in room #002a Todd Hall it keeps freezing	Add Attachment
Teresa Hutchinson	Mar 13, 2009 01:51 PM	Emailed 3/13/09: Hi Craig, We were going through our list of tasks in University Computing and noticed that we had an older request for you from August 2008 regarding "custodial computers not accessing the network". We were checking with you to see if this still needed attention or if we could close out this request. Thanks so much!	Add Attachment
Rebecca Murphy	Aug 11, 2008 09:38 AM	**This is an email** I understand that that the custodian are having issues with networking issues. To help them with there problem I need to better understand there issue. To my understanding they mainly work nights. If there is away to get a hold on someone to explain that would great. The task number for this 27029. Rebecca Murphy UCS tech service request desk 88925	Add Attachment
Rebecca Murphy	Aug 07, 2008 12:02 PM	also sent an e-mail asking for further information to that I can hopefully assist them.	Add Attachment
Rebecca Murphy	Aug 07, 2008 11:53 AM	Task reassigned to Rebecca Murphy.	Add Attachment
Tricia Flaherty	Aug 07, 2008 11:27 AM	These guys mainly work nights according to Mike Ross. We may need to see about getting access to their location when they are not here.	Add Attachment
Tricia Flaherty	Aug 07, 2008 11:18 AM	Mike says there are 3 stations between 2 rooms(2 staff, then 1 Ed Hedberg office) but he was not awareof how a W#2001 station would be there so lets get a good inventory of what is actually there as my records of that location only list two stations	Add Attachment
Rebecca Murphy	Aug 07, 2008 11:07 AM	called and left a voice message and asking for more information about what is missing. If possible a verification on the 2001 computer and some times they might be available for a tech to come take a look.	Add Attachment
Tricia Flaherty	Aug 07, 2008 10:44 AM	W#20070630 listed above is a monitor hooked to thin client W#20070629 W#20031134 is also a monitor it should be with 20030604 W#20010829 should not be there and I can't find any info on why it is I will need to talk with Mike Ross about it	Add Attachment
Audrey Sundkvist	Aug 07, 2008 09:08 AM	I can ping 10829, but not 70630 or 31134.	Add Attachment
Stephen Pierce	Aug 06, 2008 09:01 PM	They rebooted all 3 computers and still no access. contact: 88013 (Ed Hedberg) 89527 (voice mail for Craig)	Add Attachment