He will be in at 9:30am today for a break and 
also 2:30pm.

He is usually running around he said.

Ken called to find out what the status was. He 
seems very concerned. 

Also, on his loaner machine he is having trouble 
deleting bookmarks. 

****This is an email****Hi Ken,

I am at a bit of a standstill with the Quantum
Software. I've contacted the company that owns
Quantum and received no responses; that includes
an email to their technical support and
individuals' emails Teresa provided me. I
contacted Travis Knabe, but he didn't deal with
this situation. His dealings with Quantum regarded
setup, not registration. At the time the
registration info was not AWOL. I cannot install
the software without the registration, but have
been unsuccessful in obtaining it.

The next step is for me to call Quantum's 1800
number, if there is one, and try to talk my way
through their customer service for some help. This
usually involves a lot of wasted time on hold. I
will try it though, but we;ve been very busy with
new setups and faculty moves. I try to contact
Quantum as soon as we have some "downtime."

Thank you so much for your patience with this,

-- 
Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925

****This is an email****
[From Travis]

The only thing I remember is that it is a client
server install of software that is not supported (
its been about 4 years since its been supported )

There is a SQL Server Database running I believe
on Hawkeye with the data.

That's about all I remember.

Travis was here last night to work with Dave on
some server stuff. I left him a note asking him to
email me whatever info he might know about Quantum.

called in asking for an update on his computer 
and left his phone number. #88499

****This is an email****
Hello,

I am a technician at Western Oregon University in
need of some help, and I hope I am contacting the
right person. We have some software from The
Angeles Group known as "Quantum Series." We have
the following software specifically:

    * Quantum Series 32 Bit Installation v7.4.100
    * Quantum Series Telemanagment Software Suite
(4 user license)
    * Quantum Series SQLAnywhere Installation
v5.5.04 (single user license)

The problem is that each disc asks for a
registration code, but we've only got the CDs and
CD cases. We have, over time, lost the
registration codes. Please let me know who to
contact or what steps to take in order to get
those codes.

Thank you,

-- 
Audrey Sundkvist

Ken needs two special software programs:
ISACC - installed Friday by Nathan
Quantum - waiting to install

I cannot install Quantum because the CDs Teresa
Bybee provided me with have no registration code,
which is required for installation. She is not in yet.

ISACC - waiting to hear back from Nathan
Quantam - waiting on Teresa

Task reassigned to Audrey Sundkvist.

Called and left a message asking for when he'll be
available.

Paul recommended exporting bookmarks with ken
before reimaging, "He has about 10000 of them"
said Paul.

Ken called and said that his machine is getting 
pop up messages that read:

Spyware alert

He doesn't know who the messages are from when I 
asked him.
He just started to receive the error messages 
this morning.
His machine is located in the AD 004 office 
downstairs.