Service Request Ticket

Service Request Information

CONTACT	Name	Worley, Aaron	Date	Aug 07, 2008 08:52 AM
	Department		Phone	88514
	Location		Email	worleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rmurphy06@wou.edu	88654

Entered by	Date	Memo
Rebecca Murphy			Email Public
Entered by	Date	Memo
Rebecca Murphy	Aug 08, 2008 10:02 AM	I fixed his profile issue today and everything seem to be working properly for him.	Add Attachment
Rebecca Murphy	Aug 07, 2008 09:30 AM	looked at all the profiles on his computer and his profile seemed to in tact. I did a gpupdate restarted his computer. I told his that I would call him tomorrow to see if this was still an issue and I would trouble shoot this problem further.	Add Attachment
Rebecca Murphy	Aug 07, 2008 09:00 AM	Task reassigned to Rebecca Murphy.	Add Attachment
Christian Mendez	Aug 07, 2008 08:58 AM	Just this morning he encountered this problem. He has restarted his machine several times. The desktop background is the standard grassy hillside. None of his desktop icons are available. All of his drives are still available. He will be available all day at his office.	Add Attachment