I'll email Denise with the following information:

1. We will connect her Mac to the printer via USB.
 Assuming that works concurrently with the network
printing we will leave them in that situation, but
end-of-life our support on anything related to
that printer.
2. If they need tech support in the future on that
printer the only option will be to work with UCS
to purchase a replacement.

Adam has looked into this, he just hasn't been
keeping notes.

She called requesting a call back about any 
progress, she complained that five weeks is way 
too long

She is available all day.

She called back again and wanted a status.

She called back and said that she is getting 
desperate.

She called back again to get the status, but I 
see no tech notes, and had nothing to tell her.

Denise called back to say that she still gets the 
message that the network host is busy. 

Anytime today she is available.

Its been over a week she says.

She will be out but her office is open and its ok 
to go in there.

Denise called and said that she cannot print 
anything to PANDORA printer

error:

network host pandora is busy, down, or 
unreachable. 

She is available most of the day, she'll keep the 
office door open.