Service Request Ticket - # 27059

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2008 10:17 AM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070673[Edit Inv] (opens in a new window) Bldg/Room PS Squad Room
Service Tag Description HP Deskjet 6940 Printer C8970A#B1H
Serial No. SMY819CS0VT Location color printer to replace W#2000242

Model C8970A Hostname
Notes networkable, 36ppm black and 27 ppm color, USB, 4800 dpi Ink/Toner Refill

Wired NIC 00:1C:C4:77:A2:32

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 19, 2008 04:14 PM 
They are getting a new printer.
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Richard Kavanagh student Aug 08, 2008 11:39 AM 
Task reassigned to Adam Wehner.
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Richard Kavanagh student Aug 08, 2008 11:39 AM 
It looks like nancy-drew needs a new fuser.

Mike was apparently trying to print to Hardy-boys
from a thin client and it's not set up properly.
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Brian Witt Aug 08, 2008 11:12 AM 
Task reassigned to Richard Kavanagh.
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Christian Mendez Aug 08, 2008 10:19 AM 
Nancy Drew Printer in PS Office is leaving a line 
down all the print jobs Nancy Minnick says.

It doesn't matter what gets sent ot it, ti still 
leaves the lines.

Nancy also said that officer Mike Hanson cannot 
print to the color printer Hardy Boys which is 
also located in the PS office.

She did not have any further information on 
Hanson's trouble.
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