Service Request Ticket - # 27062

Service Request Information

CONTACT Name Anderson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2008 01:26 PM
Department University Housing Phone 88627
Location Email andersol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 75Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, upgrade to Office Pro Plus 2007 from P0072655

Wired NIC 00:12:3F:95:3D:10

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 08, 2008 03:44 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Aug 08, 2008 03:43 PM 
Killed the explorer process and started it back up
again. That solved it.
Add Attachment
Christian Mendez Aug 08, 2008 01:28 PM 
She logs in and cannot open any of the icons. She 
can't click on anything. She has restarted her 
machine but still, right after it logs her in, it 
freezes.

Its a DELL desktop machine.

She has used it prior to today just fine.

She will be available all day. She said to give 
her a call at 88597
 Add Attachment