Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Aug 11, 2008 11:01 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070137 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8C

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 12, 2008 10:40 AM	set up temp while imaging the real comp. switched them back out and everything seems to be working.	Add Attachment
Mark Lyons	Aug 12, 2008 08:12 AM	Very happpy to get it done between 9:00-9:30?	Add Attachment
Richard Kavanagh student	Aug 11, 2008 04:32 PM	Called and left a voice mail for setting up this swap.	Add Attachment
Richard Kavanagh student	Aug 11, 2008 04:31 PM	Computer has the "anti virus 2008 XP" spyware program on it. Spybot and ad-aware won't remove it so we need to re-image. They need as little down time as possible so I've set up a temp machine to run while we image and set up the normal one. The temp machine is on the clover in the ghosting station W#20070536	Add Attachment
Richard Kavanagh student	Aug 11, 2008 03:29 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Sarah Callaway	Aug 11, 2008 02:10 PM	She called back about it, it needs to be high priority and is causing work stoppage	Add Attachment
Courtney Carlson	Aug 11, 2008 11:09 AM	Machine in reserve room in circulation. proprietary on it-- they use it all day for regular imperative function. Have not shut it down. Leaving it as is to avoid more damage. Just happened today. She will be here until 3:30 Doing when the machine gave error message: had been logged on for a long while. Was browsing internet when this happened.	Add Attachment