Service Request Ticket

Service Request Information

CONTACT	Name	Bersani, Hank	Date	Aug 12, 2008 09:36 AM
	Department	Deaf Studies and Professional Studies	Phone	88687
	Location		Email	bersanh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070171 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	1GGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Filemaker Pro 7 from P0049368 transfer from W#20020757 1-2008
	Wired NIC	00:1A:A0:52:F9:9F

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Sep 08, 2008 09:34 AM	I was under the impression that we needed to do a file restore for this but he actually just needed the directory re-created. Done, closing the task.	Add Attachment
Brad Dougherty	Sep 03, 2008 10:23 AM	I e-mailed him to update him on the status.	Add Attachment
Christian Mendez	Sep 02, 2008 09:38 AM	He said this is a high priority now. He will be available all day.	Add Attachment
Patrick Shanley	Aug 25, 2008 11:41 AM	still showing disconnected, requesting an email when completed	Add Attachment
Christian Mendez	Aug 19, 2008 10:43 AM	He says that its back to showing the P:Drive as disconnected now. He will be available all day today.	Add Attachment
Richard Kavanagh student	Aug 12, 2008 11:20 AM	Task reassigned to Brad Dougherty.	Add Attachment
Richard Kavanagh student	Aug 12, 2008 11:19 AM	Brad will have to take care of this.	Add Attachment
Courtney Carlson	Aug 12, 2008 09:43 AM	" Can't copy it back to the P because it says it no longer exists." That was a little unclear... I mean he can't copy contents now in h:\ back to the p:\ because it says the p:\ no longer exists.	Add Attachment
Courtney Carlson	Aug 12, 2008 09:40 AM	This was yesterday. Meant to copy the contents of the p:\ to h:\ but used cut command instead of copy. Can see the contents of his P in the H. Can't copy it back to the P because it says it no longer exists. Times: all day today tomorrow too	Add Attachment