Service Request Ticket - # 27145

Service Request Information

CONTACT Name Davis, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2008 08:24 AM
Department Registrar’s Office Phone 88806
Location Email daviss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 14, 2008 09:19 AM 
Good to go.
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Brian Witt Aug 14, 2008 09:15 AM 
Task reassigned to Adam Wehner.
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Christian Mendez Aug 14, 2008 08:26 AM 
She says she is logged into TS4

she says its EDI Smart software that is installed 
on that server and thats why she needs to be able 
to log into that specific server.

She logged into the remote desktop server this 
morning and all she gets is a black screen.
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