Service Request Ticket - # 27146

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2008 09:40 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060123[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4C7FPB1 Description OptiPlex GX620 SFF, 4.30GHz, 2x2M, 800MHz FSB
Serial No. 4C7FPB1 Location PDR 2023 Giveaway

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office Pro 2003 from P0058744

Wired NIC 00:13:72:A5:14:24


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public

Entered by Date Memo
Rebecca Murphy Aug 15, 2008 11:10 AM
he was not in his office but I installed his
computer anyway. I left him a note say that I
could not install dream weaver because of
licensing issues and that if he had any problems
to call 88925.
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Rebecca Murphy Aug 14, 2008 02:39 PM
re-imaged his computer. He had previously told me
that he thought he should have dream weaver on his
computer. However when I looked up what he should
have he did not have a license. Called and left a
voice mail explaining the situation. Will be
delivering his computer back to him with out dream
weaver tomorrow.
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Rebecca Murphy Aug 14, 2008 10:32 AM
has anti-virus 2008 will need to re-image. I had
him save all of his stuff on his desktop to his h
drive.
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Brian Witt Aug 14, 2008 10:03 AM
Task reassigned to Rebecca Murphy.
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Christian Mendez Aug 14, 2008 09:43 AM
http://mgconstrucoes.com/e-card.exe

he says thats the email address he received this 
from:
Subject: pick up your card

he clicked on the link attached to "pick up his 
ecard" and now he has a pop up that says his 
system is infected and has over 3K viruses.

He will be available all day.
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Brian Witt Aug 14, 2008 09:41 AM
sounds like trouble
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