Service Request Ticket

Service Request Information

CONTACT	Name	Blazer, Leon	Date	Aug 14, 2008 12:08 PM
	Department	Athletics	Phone	88384
	Location		Email	blazerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050953 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
	Serial No.	HSP3X81	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0055522, Eagle Eye Motion Analysis from P0068200 1st install 11/13/2008
	Wired NIC	00:14:22:DF:E6:5F
	Wireless NIC	00:13:CE:65:8D:27

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 14, 2008 02:50 PM	Told Leon to email me the WOU inventory # and the index for billing	Add Attachment
Joan Guralnick	Aug 14, 2008 01:22 PM	Task reassigned to Teresa Bybee.	Add Attachment
Audrey Sundkvist	Aug 14, 2008 12:15 PM	I called and left a voicemail with the previous memo's info.	Add Attachment
Audrey Sundkvist	Aug 14, 2008 12:14 PM	Yes. A faculty member needs to login and input the code for Wireless.	Add Attachment
Christian Mendez	Aug 14, 2008 12:10 PM	He got a code from his department but when he goes to register the laptop, he has to put in his username which is his student account, since he is taking classes as well as being the Volleyball Coach. His username is lblazer08. When he registers the machine, after he puts in his usernmae, it takes him to the purchasing page, and he says he can't find anywhere to place the purchasing code from the Athletics Dept. He believes it has something to do with him having a student account.	Add Attachment