Service Request Ticket

Service Request Information

CONTACT	Name	Barton-Brown, Ann	Date	Aug 14, 2008 03:21 PM
	Department	University Housing	Phone	88928
	Location		Email	browna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070469 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	6SCMZD1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499, Adobe CS3 Design Pren WIN from P0064494
	Wired NIC	00:1A:A0:6E:FE:4A

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 17, 2008 03:27 PM	Digital store fron was getting upgraded and our part of the upgrade is done. We are waiting for the database migration from ikon.	Add Attachment
Brian Berkley	Aug 14, 2008 03:37 PM	Task reassigned to Adam Wehner.	Add Attachment
Christian Mendez	Aug 14, 2008 03:23 PM	She has not used Digital Store Front in a while, probably a couple months now. She says that since the upgrade, she cannot send anything to the printers. She is trying to send a word document over to the print shop but keeps getting error message whenever she uploads. she will be in her office all day.	Add Attachment