Service Request Ticket - # 27162

Service Request Information

CONTACT Name Bybee, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2008 09:05 AM
Department Telecommunications Phone 88010
Location Email bybeet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public
Entered by Date Memo
Rebecca Murphy Aug 15, 2008 12:22 PM 
showed her how to remote so that she could see her
network drives as well as her local drives. Told
her that she need to drag the file that she needs
to use on her local machine from her I drive and
use and then when she is done drag it back.
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Rebecca Murphy Aug 15, 2008 11:43 AM 
Task reassigned to Rebecca Murphy.
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Christian Mendez Aug 15, 2008 10:23 AM 
I believe Teresa took this task while I was out 
delivering something.

Sismondo has a WOU Laptop and needs help logging 
into the machine.

Christene Sismondo
csismon@wou.edu
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Brian Witt Aug 15, 2008 10:11 AM 
Task reassigned to Christian Mendez.
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Brian Witt Aug 15, 2008 10:10 AM 
???
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Christian Mendez Aug 15, 2008 09:11 AM 
updated
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Christian Mendez Aug 15, 2008 09:10 AM 
Teresa assigned to the wrong "type" of task
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