Service Request Ticket - # 27167

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2008 10:06 AM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20060246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 19in Flat Panel Monitor #1908FP
Serial No. Location PDR
TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 15, 2008 03:51 PM 
Delivered!
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Brian Witt Aug 15, 2008 03:26 PM 
Ready to deliver
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Brian Witt Aug 15, 2008 02:49 PM 
I am imaging the machine
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David Olson Aug 15, 2008 02:12 PM 
I went to the physical plant and talked with Mike
Ross and Hamilton, and they took all the files
they needed off of the machine and asked that the
whole thing be re-imaged.  It was apparently full
of viruses and was working very slowly as it was.
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Brian Witt Aug 15, 2008 10:09 AM 
Task reassigned to Brian Witt.
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Christian Mendez Aug 15, 2008 10:07 AM 
Dell PC Optiplex the DVD Drive is not working.

If you go into system it says the device drivers 
are not right.

If you put in a DVD, nothing happens, the dvd 
drive shows that there is nothing in it.

He will be available all day.
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