Service Request Ticket - # 27185

Service Request Ticket - # 27185

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Service Request Information

CONTACT	Name	Student, Student	Date	Aug 17, 2008 07:10 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050091 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	D32WW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:B2:E0

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 13, 2009 08:16 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 13, 2009 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 13, 2009 08:16 AM	reassigned and closed	Add Attachment
Teresa Hutchinson	Apr 13, 2009 08:15 AM	Closing...in the pile...not in use.	Add Attachment
Lance Jewett	Mar 23, 2009 10:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Mar 23, 2009 10:16 AM	Located in the pile with note saying "need new Motherboard"	Add Attachment
Teresa Hutchinson	Mar 13, 2009 01:52 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Mar 13, 2009 01:52 PM	This is an oldie...maybe it's fixed? We can hope! Reassigning to the UCS tech's.	Add Attachment
Rebecca Murphy	Aug 18, 2008 01:54 PM	this computer is located in the tech room itc 007	Add Attachment
Rebecca Murphy	Aug 18, 2008 11:51 AM	has a bad power supply and am currently trying to locate a good power supply.	Add Attachment
Rebecca Murphy	Aug 18, 2008 11:42 AM	Task reassigned to Rebecca Murphy.	Add Attachment
Richard Rogers	Aug 17, 2008 07:15 AM	I walked in today (8/17/08) into APSC Computer lab, and I heard a fan blowing really really loudly. Wen to the computer (WOU#20050091) and powered it down and then started it back up. The computer did not start up, just the front light turns on and the fan goes really loud again. I believe the computer overheated and got fried. It is located on the left side of the computer lab when you enter the lab. It is the forth row of desk computers facing the door you entered and it is the center of the 3. I also placed a "do not use" sign on it.	Add Attachment