Service Request Ticket - # 27201

Service Request Information

CONTACT Name Sismondo, Christene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2008 08:43 AM
Department Advancement & Foundation Phone 88134
Location Email sismondc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060233[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 71L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:54:4B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 21, 2008 09:02 AM 
Called and let her know that she needs a
supervisor to request server permissions for her.
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Richard Kavanagh student Aug 20, 2008 05:25 PM 
got printers and outlook setup.
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Christian Mendez Aug 20, 2008 09:57 AM 
She said that she needs her printers hooked up 
today because she has to do a big mailing.
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Courtney Carlson Aug 19, 2008 04:08 PM 
Returning UCS voicemail: She is in the rest of 
today and Wednesday should be available all day.

Also she wanted to know if she is admin on her 
computer or not. Would like administrative status 
because she couldn't get digital storefront as 
she didn't have rights.
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Richard Kavanagh student Aug 19, 2008 10:43 AM 
Task reassigned to Richard Kavanagh.
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Brian Berkley Aug 19, 2008 09:40 AM 
She needs help with outlook and networking printers.
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Brian Berkley Aug 19, 2008 09:40 AM 
Nevermind, her student account was in it, so I put
her fac/staff account in there.
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Brian Berkley Aug 19, 2008 09:25 AM 
Task reassigned to Ron Swartzendruber.
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Brian Berkley Aug 19, 2008 09:25 AM 
Ron,

Please do your thing for the X: drive.

Then assign back to UCS tech for printer/outlook
stuff.

She will need to run gpupdate to map the printers.
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Christian Mendez Aug 19, 2008 08:45 AM 
She needs access to the X:Drive. She is a new 
staff and needs to work on the Univ. Advancement 
Alumni Website.

Also needs printers DUCK / MALARD / TINY 
networked on her machine in the Cottage.

She also needs help setting up Outlook to work 
with her wou email.

She will be available anytime today except from 
10:30am to 1:00pm.
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