Service Request Ticket - # 27211

Service Request Information

CONTACT Name Harchanko, Joseph   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2008 11:56 AM
Department Creative Arts/Music Phone 88874
Location Email harchanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050767[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PowerBook 15in 1.67GHz SuperDrive # Z0B6
Serial No. SW85384GASQ7 Location PDR

CPU G5 1.6GHz


OS Unknown Software MS Office Pro 2004 from P0054544, Transfer software to W#20081110 7-2009: MOTU Digital Performer v4.6 and Native Instruments Kontakt v2 from P0054847, and Bias Peak Pro v5 from P0054832

Wired NIC 00:14:51:12:78:98


Wireless NIC 00:11:24:A4:A0:E8


Bluetooth NIC 00:14:51:51:58:6B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Sep 04, 2008 02:50 PM 
user has resolved issue on his own
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Tricia Flaherty Aug 21, 2008 03:00 PM 
I think he wants us to buy him one but I 
couldn't do that quickly even if he had  the 
funds becuase Joanie is gone,  So he is trying 
to meet a deadline and can't turn it over to us 
for more then a day so I told him he could see 
if the Apple Store in Salem would get him a 
replacement without turning over the laptop so 
he wouldn't be with out it.  He is going to try 
that tomorrow morning and get back with me as to 
how he wants to proceed.  This will be on hold 
in the mean time
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Courtney Carlson Aug 21, 2008 01:48 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Aug 21, 2008 11:29 AM 
This laptop is under warranty until Sept 18th, 
2008 so we need to check into seeing about 
replacing the power supply ASAP it is a 65W 
power adapter with cable management system with 
model#A1021
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Courtney Carlson Aug 20, 2008 04:24 PM 
Thinks he has identified the issue: needs new 
power cord. Small wire coming out of power 
transformer is cramped. He just wants to order a 
new one. I told him he should use purchase 
request, he said he was unsure what fund it 
should come out of since it is a "repair."
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Brian Berkley Aug 19, 2008 12:12 PM 
He will have to come in since its a laptop......
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Christian Mendez Aug 19, 2008 11:58 AM 
He called and said that the battery drained and 
the powercord light is showing green when 
connected to his powerbook, but it should be on 
amber saying its charging.

It seems that it wont take a charge.

He is available anytime as long as they call him.

call his cellphone he says because he will not be 
on campus, but will come in if needed:
503.269.3377
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