Service Request Ticket - # 27235

Service Request Information

CONTACT Name Sil, Narasingha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2008 02:15 PM
Department Emeritus and Retired Faculty and Staff Phone
Location Email siln@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 13, 2009 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Mar 13, 2009 02:48 PM 
Dr. Sil emailed the following:

March 13, 2009
 
 
Dear Ms Hutchinson:
 
Thank you for your mail.  Fortunately, the virus 
problem apparently has either self-destructed or 
self-cured itself.  My computer seems to work 
just fine at the moment.  Nevertheless, I 
appreciate your attention very much.  
 
Dr. Sil
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Teresa Hutchinson Mar 13, 2009 01:48 PM 
Emailed the following today:

Hi Dr. Sil,
 
We were going through our list of tasks in 
University Computing and noticed that we had an 
older request for you from August 2008 for 
regarding a "virus warning".  We were checking 
with you to see if this still needed attention or 
if we could close out this request.
 
Thanks so much!
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Audrey Sundkvist Aug 21, 2008 03:52 PM 
Assigning this to you Rebecca, because you're the
one looking for a solution. Check with Dr. Sil to
see if this is coming up again or not.
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Audrey Sundkvist Aug 21, 2008 03:52 PM 
Task reassigned to Rebecca Murphy.
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Rebecca Murphy Aug 20, 2008 02:57 PM 
with was the 2009 version that I had not seen
before. I hit the cancel button and it want me
save an executable. I hit the cancel button enough
times and it went away. Brain Berkley said it will
probably come back and we are currently searching
for new method to get rid of this with out re-imaging.
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Courtney Carlson Aug 20, 2008 02:24 PM 
He was using IE and surfing when he got the error 
message from Sophos that a virus was detected. He 
hit ignore (instead of delete all) when given an 
option. 

He plans to continue using his computer until 
someone can assist him. 

Times: in until 5pm. Other than that, can call 
ahead.
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