Service Request Ticket - # 27242

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2008 09:00 AM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070431[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. JWRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003MS OneNote2007 from P0074895,

Wired NIC 00:1A:A0:68:C4:51

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
Email

Public
Entered by Date Memo
Christian Mendez Aug 21, 2008 09:08 AM 
Task reassigned to Christian Mendez.
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Christian Mendez Aug 21, 2008 09:08 AM 
She fixed the problem.

she had 2 usb ports with flash drives when she 
restarted her machine, and for some reason they 
took the I:Drive letter. She unplugged one of the 
drives and everything is back to normal.
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Christian Mendez Aug 21, 2008 09:02 AM 
She does not have an I:Drive.

It shows removable disk I

She will be in her office until 1:00pm.

Jill says that she has tried to map her I drive, 
but still cannot find it.

However, she says that the files that she has 
been working with that were in the I:Drive she 
can see them from the Z:Drive.
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