Service Request Ticket

Service Request Information

CONTACT	Name	McLeod, Scott	Date	Aug 21, 2008 09:50 AM
	Department	Education & Leadership	Phone	88929
	Location		Email	mcleods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070553 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	b19l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:CB:09

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Oct 30, 2008 12:56 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Oct 30, 2008 12:56 PM	Called and left VM and emailed telling him were going to close the task and if its still a problem to call us back with availability times and we will reopen the task.	Add Attachment
UCS Tech	Oct 29, 2008 08:13 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Oct 29, 2008 08:13 AM	Called and left a VM and emailed.	Add Attachment
Laura Gage	Oct 27, 2008 08:26 AM	called and left a message.	Add Attachment
UCS Tech	Sep 02, 2008 08:45 AM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Aug 28, 2008 03:32 PM	I called and left a voicemail asking for availability.	Add Attachment
Rebecca Murphy	Aug 22, 2008 10:11 AM	called and left a voice mail and also sent an e-mail.	Add Attachment
Richard Kavanagh student	Aug 21, 2008 11:21 AM	Left a voice mail for availability.	Add Attachment
Christian Mendez	Aug 21, 2008 09:52 AM	He is located in Ed 107. He is trying to print to the basement of Ed. he mentioned something about Ed 166 that has the printers. He doesn't know much about computers, and when I asked him which printer he is trying to select, he had no idea. He last printed in the Spring and said that he would just press the print icon in microsoft word and they came out in the printers in Ed 166.	Add Attachment