Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Aug 21, 2008 03:50 PM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070848 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	4pwv3g1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:81:23

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 19, 2008 10:51 AM	delivered and set up.	Add Attachment
Richard Kavanagh student	Sep 19, 2008 09:51 AM	phone tag. YAY.	Add Attachment
Sarah Callaway	Sep 19, 2008 09:26 AM	He called back, and would like his call returned, he said he just stepped out for a moment when he was called the first time, and so will be there this morning.	Add Attachment
Richard Kavanagh student	Sep 18, 2008 04:11 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Sep 18, 2008 04:10 PM	re-imaging the computer w/ latest updates. I called Mike about delivering and we're going to do it first thing tomorrow morning.	Add Attachment
Adam Shinn	Sep 09, 2008 11:38 AM	Computer is being imaged now.	Add Attachment
Courtney Wehner	Aug 21, 2008 03:53 PM	Computer will be in tech inbox #10 and the monitor will be on the floor.	Add Attachment
Courtney Wehner	Aug 21, 2008 03:52 PM	Additional Software: Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003.	Add Attachment