Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Laura	Date	Aug 22, 2008 09:55 AM
	Department	The Research Institute	Phone	5413460573
	Location		Email	johnsonlm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080204 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	QP83200Y2PR	Location	Anna Hedrick
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905
	Wired NIC	00:1F:F3:D1:F5:CC
	Wireless NIC	00:1F:5B:D0:29:3F
	Bluetooth NIC	00:1F:F3:AD:DE:7F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 29, 2008 09:14 AM	iMac was setup and delivered to Lisa.	Add Attachment
Tricia Flaherty	Aug 26, 2008 05:00 PM	Task reassigned to Adam Wehner.	Add Attachment
Tricia Flaherty	Aug 26, 2008 05:00 PM	TRI will have someone from TRI Eugene on campus Thursday, and this will need to be over to Lisa Wilson in TR by Thursday	Add Attachment
Tricia Flaherty	Aug 22, 2008 10:16 AM	20 inch iMAC is under counter in ITC008(right below printer marked as TRI - Eugene) with New Equipment setup form	Add Attachment
Tricia Flaherty	Aug 22, 2008 10:00 AM	I have a iMac desktop ordered by TRI for Laura Johnson in the Eugene Office, It should get microsoft Office MAC 2008 install. The purchase request says if you have questions call Cathy Thomas at (541)346-05493 and of course it also says they need ASAP...After it is imaged please put in Brian Berkleys list as he will be arranging the final delivery	Add Attachment