Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Aug 22, 2008 11:31 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 17, 2008 03:09 PM	went over her settings and let her go with it. we still need to get the old mac from her office.	Add Attachment
Adam Shinn	Sep 17, 2008 09:56 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Courtney Carlson	Sep 16, 2008 04:28 PM	She called and is going to come pick it up in the morning. Wants to buy a mouse as well and plans to ask the tech questions about that in the morning. She thinks her department will not pay for it and she will need to purchase one herself.	Add Attachment
Adam Shinn	Sep 09, 2008 11:39 AM	Status changed to: Waiting for Contact	Add Attachment
Adam Shinn	Aug 25, 2008 01:07 PM	**This is an email** Hi Jodie, This is Adam Shinn with University Computing Services. I just wanted to inform you that your mac book is ready to be picked up whenever you are ready. If you could e-mail me back and let me know when you would like it that would be great, thank you. Adam Shinn	Add Attachment
Adam Shinn	Aug 25, 2008 01:04 PM	mac is up to date and MS office is installed. Ready to be delivered.	Add Attachment
Adam Shinn	Aug 25, 2008 11:15 AM	Task reassigned to Adam Shinn.	Add Attachment
Courtney Wehner	Aug 22, 2008 11:32 AM	The laptop will be on the floor by the tech inboxes.	Add Attachment
Courtney Wehner	Aug 22, 2008 11:32 AM	Additional Software: MS Office 2008 for MAC from P0066TBA. She is not on campus yet but is willing to come in so she can get her laptop. Please email her at rabornj@wou.edu when this laptop is ready for her.	Add Attachment