Service Request Ticket - # 27283

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2008 03:41 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20020670[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description LaserJet 4300DTN printer
Serial No. SCNDY500583 Location PDR

Model Q2434A Hostname
Notes 350MHz processor,45ppm, 200,000 page duty cycle, extra 75 sheet envelope feeder(Q2438A), NIC: fuser installed from P0063176 10-2007 Ink/Toner Refill

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Aug 29, 2008 09:05 AM
Brian W. solved this problem.
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Christian Mendez Aug 27, 2008 09:15 AM
Every user at the College of Ed in 202 this is 
happening to.

If anyone tries to print more than 1 sheet, it 
gives them an error message.
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Courtney Carlson Aug 26, 2008 03:31 PM
I Skyped techs and adam.
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Courtney Carlson Aug 26, 2008 03:29 PM
SHe called and is very frustrated she has not 
heard from anyone for three days. Printer says DO 
NOT CHANGE SETTINGS without calling us. Told her 
I would check with techs and someone will get in 
touch with her. 

SHe also said she is not the only one in the 
office with this problem, so it is not just her 
machine and she thinks it is not the machines at 
all but with the printer itself.
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Joan Guralnick Aug 25, 2008 04:41 PM
Please flag this and put it in my queue when it 
is completed.
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Christian Mendez Aug 25, 2008 04:12 PM
she called back and said its a high priority.
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Brian Berkley Aug 25, 2008 09:05 AM
Task reassigned to Adam Wehner.
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Sarah Callaway Aug 22, 2008 03:42 PM
She is needing to print a mail merge for her boss 
and leaves in 20 minutes, another person on 
another computer which she sent it to couldnt 
print either.
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