Service Request Ticket - # 27287

Service Request Ticket - # 27287

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Service Request Information

CONTACT	Name	Lopez-Cevallos, Daniel	Date	Aug 22, 2008 05:34 PM
	Department	College of Education	Phone	88021
	Location		Email	lopezced@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071222 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz 4M VT 1333MHz FSB
	Serial No.	7HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, STATA/SE 11(single-user license) from VISA2009001602 July2010 UPGRADED to v12 AND TRANSFERED to Siobhan Maty on W#20111079 SEPT2012, EndNote X3 for WIN from P0075496 July 2010
	Wired NIC	00:1E:C9:7D:DE:48

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Sep 15, 2008 09:17 AM	I got ArcGIS 9.2 installed on Daniel's computer with the wolfman.wou.edu license manager.	Add Attachment
Audrey Sundkvist	Sep 15, 2008 08:47 AM	**This is an email** hi audrey - we have a hardware key and ArcGIS site license manager available at: wolfman.wou.edu if that doesn't work, it might be wolfeman.wou.edu ("wolf with an "E"); but I'm pretty sure it's the latter. yes, we have site licensing, not a problem, just need to point to the license manager, it's updated through June 2009. Let me know if you need more info, I'll be around all day tomorrow (monday) s.t.	Add Attachment
Audrey Sundkvist	Sep 11, 2008 10:17 AM	**This is an email** Hi Dr. Taylor, A professor in the College or Ed. has requested ArcGIS on his computer. We do have a site license, so this should not be a problem. I was told you might know where the licensing is kept though. When installing ArcGIS it asks for the name of a server with the license manager for ArcGIS on it. Do you know which server that is? If you have no clue that's fine. I just thought I'd check with you since you know quite abit about the software. Thank you, -- Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Audrey Sundkvist	Sep 10, 2008 11:55 AM	Everything he needs should be on the TS. He is interested in having ArcGIS installed locally, but I don't remember which server the license file is on.	Add Attachment
Christian Mendez	Sep 10, 2008 10:27 AM	He called and wanted a status on the task.	Add Attachment
Tricia Flaherty	Aug 25, 2008 10:33 AM	so to try to get the list out of that he needs: ArcGIS(campus license talk with Steven Taylor if you can not find info of T Drive) for Adobe titles show him how to access via terminal server No software was ordered for him with the new station other then Office so he needs to go through his division to request those individual titles like Endnote or a local install of Adobe CS3 titles	Add Attachment
Audrey Sundkvist	Aug 25, 2008 10:26 AM	**This is an email** [Me to Tricia] He's a new employee (according to another task). He won't have any software.	Add Attachment
Audrey Sundkvist	Aug 25, 2008 10:24 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Aug 25, 2008 09:42 AM	**This is an email** Hey Tricia, When you have a moment (haha?) please have a look at service request 27287. The user is asking about software and I could not find his name anywhere. I wanted to check with you before saying, "No." Thanks, -- Audrey Sundkvist WOU UCS Student Technician asundkv@wou.edu Service Request ext. 88925	Add Attachment
Cinthya Mendez-Garcia	Aug 22, 2008 05:38 PM	did not provide WOU#	Add Attachment
Cinthya Mendez-Garcia	Aug 22, 2008 05:37 PM	**This is an email** Hello, Below you will find a list of the software I'd like to have installed on my computer: 1.2.ArcGIS. 3.Adobe Dreamweaver, Flash, Acrobat Professional. 4.Endnote. Please let me know if you have any questions, Kind regards, Daniel	Add Attachment
Cinthya Mendez-Garcia	Aug 22, 2008 05:35 PM	email did not copy correctly will try again.	Add Attachment
Cinthya Mendez-Garcia	Aug 22, 2008 05:35 PM	**This is an email** Hello, Below you will find a list of the software I'd like to have installed on my computer: 1. 2. 3. 4.