Service Request Ticket - # 27297

Service Request Information

CONTACT Name Strand, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2008 11:51 AM
Department Humanities Division Phone 88325
Location Email strandc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030596[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. HG30Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:51:E8

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Sep 02, 2008 08:07 AM 
****This is an email****
Hi Richard,
I got my H drive back yesterday.  I know it sounds
weird.  My computer will be moved to HSS next
week, so I think we can cancel the current work order.
Cheryl
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Christian Mendez Aug 28, 2008 11:27 AM 
she cannot access the H Drive, she cannot print 
her documents to: Manatee Radar

she can print from her email just fine.

she is moving over to the humanites building and 
said that she unplugged her machine.

She is still in Maaske 317

20030596[Edit Inv] is WOU#

she is available all day.
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Richard Kavanagh student Aug 28, 2008 11:22 AM 
Status changed to: Waiting for Contact
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Richard Kavanagh student Aug 28, 2008 11:22 AM 
****This is an email****
Hello,
This is Richard from University Computing
Services. I'm sending this e-mail to try to get a
little more information about a problem you called
in with. The only information that we where given
is that you can not access your H: drive. Could
you please either call us at extension 88925 with
more information or a time that a tech could come
by and help you out with this. If it is more
convenient for you you may e-mail me at
rkavanagh08@wou.edu

Thank you for your time,
Richard Kavanagh
University Computing Services
Student Technician
rkavanagh08@wou.edu
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Richard Kavanagh student Aug 28, 2008 11:18 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Aug 26, 2008 09:16 AM 
Left a voice mail asking for availability.
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