Service Request Ticket - # 27313

Service Request Information

CONTACT Name Smith, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2008 09:58 AM
Department Deaf Studies and Professional Studies Phone 88650
Location Email smithar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071223[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. sw88172d6ze3 Location ITC 007 Storage

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Software MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:53:F3:50


Wireless NIC 00:1F:5B:C4:D6:48


Bluetooth NIC 00:1E:C2:9A:70:17

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 26, 2008 10:28 AM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Richard Kavanagh student Aug 26, 2008 10:28 AM 
walked her through Downloading it from
www.microsoft.com/mac
 Add Attachment
Christian Mendez Aug 26, 2008 09:59 AM 
iMac

she needs to access the remote desktop terminal 
but doesnt know how to go about it. She mentioned 
something about downloading an add on to have a 
remote desktop app.

She will be available all day today.
Add Attachment