Service Request Ticket

Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Aug 26, 2008 10:17 AM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20051211 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Inspiron XPS M1210, 1.83GHz, 667MHz, FSB
	Serial No.	D7224B1	Location	PDR
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	MS Office Pro 2003 from P0057687
	Wired NIC	00:15:C5:3A:99:EA
	Wireless NIC	00:13:02:98:AC:E7

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 02, 2008 02:54 PM	imaged, named, bound, admined, and delivered.	Add Attachment
Richard Kavanagh student	Sep 02, 2008 10:58 AM	I assumed that Cindy Sprenger is the pri user for this. I'll call Kauffman again to be sure before delivering this.	Add Attachment
Richard Kavanagh student	Sep 02, 2008 09:34 AM	I have the laptop at the ghost station now.	Add Attachment
Richard Kavanagh student	Sep 02, 2008 09:34 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Sep 02, 2008 08:57 AM	called Cindy and left a voice mail.	Add Attachment
Audrey Sundkvist	Aug 28, 2008 11:45 AM	I went over there and no one was in the office at all. I thought it could be suspicious for me to start rummaging through WCPC's stuff.	Add Attachment
Christian Mendez	Aug 26, 2008 10:19 AM	DELL XPS Laptop wou# 20051211 that needs to be cleaned and reimaged. He says its going to be assigned to a different employee. they can pick it up from Cindy Springer. she is located in IT 111	Add Attachment