Service Request Ticket

Service Request Information

CONTACT	Name	Tarter, Diane	Date	Aug 26, 2008 11:16 AM
	Department	Creative Arts/Art	Phone	88387
	Location		Email	tarterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050269 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini 1.42GHz #Z0B8
	Serial No.	YM5300E9TZ1	Location	PDR 2023 Giveaway
	CPU	Unknown
	OS		Software	MAC OS upgrade 8-2008 from P0067459, MS Office 2004 Pro MAC, FileMaker Pro 7 and Adobe CS Suite 2 Prem MAC all from P0053991 upgraded to Adobe CS3 Web Premium Mac License from P0064881 and Adobe InDesign CS3 Mac License from P0064881 May2008(80/20 with W#20070895), MAC OS 10.6.3 upgrade
	Wired NIC	00:14:51:0A:F6:76

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 29, 2008 12:39 PM	delivered and running	Add Attachment
Richard Kavanagh student	Aug 29, 2008 12:25 PM	10.5 and CS3 are installed and registered. delivering it now.	Add Attachment
Tricia Flaherty	Aug 29, 2008 11:39 AM	Diane called me for status couldn't find you, but I told her it was mid process so is it possible she could get this back on Tuesday?	Add Attachment
Richard Kavanagh student	Aug 28, 2008 11:23 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Aug 26, 2008 11:26 AM	I will put the MAC mini and all software disks into Tech inbox#12 please make sure to return all the disks to me when you are done. Then contact Diane to deliver back to her	Add Attachment
Tricia Flaherty	Aug 26, 2008 11:23 AM	Diane dropped of the Mac mini for the OS 10.5.4 upgrade and Adobe CS3 Web prem for MAC and Indesign CS3 for MAC installs from P0064881	Add Attachment