Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Aug 26, 2008 11:57 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Aug 27, 2008 04:34 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Aug 27, 2008 04:34 PM	Software is intalled	Add Attachment
Tricia Flaherty	Aug 26, 2008 12:23 PM	opps typo two memos down meant to pu version 6 but typed 9	Add Attachment
Tricia Flaherty	Aug 26, 2008 12:22 PM	T:\Adobe Acrobat\Acrobat 6.0 Pro	Add Attachment
Tricia Flaherty	Aug 26, 2008 12:18 PM	They have valid licensing for only 1 copy of Adobe Acrobat Pro 9 from P0051317 and that was on W#20030733 transfer to 20071244 for Sheree	Add Attachment
Joan Guralnick	Aug 26, 2008 12:02 PM	Tricia did you want to verify the licenses first? Please pass it on to the techs when you are through with this.	Add Attachment
Joan Guralnick	Aug 26, 2008 12:02 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Christian Mendez	Aug 26, 2008 11:58 AM	She said that they all got new machines in APSC 201 There are 6 machines in APSC 201 and ALL of them need Adobe Pro installed. She said that they got new machines but no one got this software.	Add Attachment